Complaints / Content Removal Policy

Effective Date: 4/8/26

Website: https://www.spankingchat.com

SpankingChat.com is committed to maintaining a safe, lawful, and compliant platform. This Complaints / Content Removal Policy explains how individuals may report content appearing on this website that they believe is illegal, non-consensual, infringes rights, violates our policies, or otherwise should be reviewed for removal.

1. Content We Prohibit

We do not allow content that is or appears to be any of the following:

• Illegal content of any kind
• Non-consensual content or content alleged to have been published without permission
• Content involving minors or anyone who may be under 18 years of age
• Content involving coercion, trafficking, assault, or exploitation
• Content that violates a person’s privacy, publicity, intellectual property, or other legal rights
• Any other content that violates applicable law, card brand rules, processor requirements, or our site policies

2. How to Submit a Complaint or Removal Request

If you would like to report content on this website or request removal, please contact us using the information below and include as much detail as possible.

Please include, where applicable:

• Your full name and contact information
• The exact URL(s) of the content being reported
• A description of the issue or basis for the complaint
• Any supporting screenshots or evidence
• An explanation of your relationship to the content, if relevant
• If you are requesting removal, the reason removal is being requested

3. Review Process

We review all reported complaints as promptly as possible. Complaints about content that may be illegal or violate card brand, processor, or site rules are reviewed and resolved within 5 business days when reasonably possible. Illegal content, if confirmed or reasonably suspected, will be removed immediately and escalated as required. :contentReference[oaicite:1]{index=1}

During review, we may temporarily disable access to the reported content, request additional information, preserve records for investigation, and take any other action reasonably necessary to protect individuals, comply with the law, and maintain processor compliance.

4. Immediate Removal for Illegal or Prohibited Content

If reported content appears to involve illegal material, non-consensual content, minors, or other severe policy violations, we may remove or disable access immediately, without prior notice to the uploader. We may also report such content to applicable service providers, financial partners, acquirers, payment processors, platforms, or law enforcement where appropriate or required. :contentReference[oaicite:2]{index=2}

5. Repeat or Serious Violations

Accounts associated with repeated, abusive, fraudulent, or serious violations may be suspended or terminated. We reserve the right to remove content, restrict access, preserve evidence, and cooperate with investigations involving complaints or removal requests.

6. False or Abusive Reports

We ask that complaints be submitted in good faith. Knowingly false, abusive, or bad-faith complaints may be rejected. However, we will still review any report that raises a plausible concern involving legality, consent, safety, or rights violations.

7. Billing Complaints

If your issue concerns billing handled by CCBill, including subscription charges, cancellations, or billing descriptors, you may also contact CCBill Consumer Support directly through their support channels and terms. CCBill provides consumer billing support for transactions processed through its system. :contentReference[oaicite:3]{index=3}

8. Recordkeeping and Compliance

We may retain complaint submissions, correspondence, evidence, and internal review records as needed for compliance, legal, security, fraud-prevention, and operational purposes. We may also request identity or authority verification before acting on certain removal requests.

9. Contact Information

10. Policy Updates

We may update this Complaints / Content Removal Policy at any time to reflect changes in legal requirements, processor requirements, card brand rules, or site practices. Updated versions will be posted on this page with a revised effective date.

This page is intended as a general website policy template and should be reviewed alongside your Terms of Use, Privacy Policy, content moderation procedures, and any legal compliance obligations that apply to your business.